Refund Policy
We at CITEC Web Solutions, adopt diverse cancellation policies for our various services. For more details on this kindly refer to respective service agreement.
Request related to cancellation must be submitted to the finance and sales department of CITEC Web Solutions. Through following emails you can submit your cancellation request on info@citec.in and or mailing the letter (At our address on the website). On receipt of your request, our accounts department will contact you for issues on cancellation and will advise you related to further process. Until you don't get cancellation code from our accounts team, your cancellation won't be considered valid.
CITEC Web Solutions Services adopts various refund policies related to different services. For more details refer to individual service agreement.
CITEC Web Solutions does not guarantee any refunds for the cancellation of its service. We will act upon the agreement signed, accepted on email, signed electronically or physically signed between the client and CITEC Web Solutions for out side India and www.citec.in for indian client and Outsource.
CITEC Web Solutions does not offer any reimbursement for transaction charges (And or bank charges), Amount paid to third parties, for the services already rendered or any other miscellaneous charges, that are non recoverable for CITEC Web Solutions.
| Possible Reasons for Cancellation | Refund Amount | Explanation for Refund Amount |
| Within 2-3 Days-after payment/advance payment. | Upto 50% of the order value | Backend/Technical team gets assigned into the jobs after payment confirmation so we deduct 50% amount of payment. |
| After 3 days from the date of confirmation | No Refunds | No refunds are possible. |
| By Mistake I paid extra amount | 100% payment will be refunded | We will refund your 100% payment after deduct payment gateway transaction's charges. |
| "I did not like the design or work" | No Refund | We strive to understand your concept the the website and request you to clearly specify details which you want to project in the website. Also, you can let us know the designs which you prefer. As a part of our service, we revise the design once and do all minor adjustments once based on comprehensive feedback. No refund is possible under the condition that you did not like the design. |
| "Work Delay" | Upto 25% of the order value | The mail trail and quickness of response from your end will be evaluated. There is no guarantee of refund here. |
| Work Rejection | 0% | We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to you may not look OK to other, no refunds are possible. |
| Technical Glitches | 0% | No refund Possible in technically cases like domain errors & hosting as they are outside from our area of influence. |
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